erangel Platform Privacy Notice
This page describes what we collect when you use erangel and how we keep that data protected. We at erangel process personal information — including your name, identity documents, contact details, and payment records — to verify your account, process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and comply with anti-money-laundering and fraud-prevention regulations. Our services are available only where local law permits, and we are committed to handling your information with care and transparency.
We understand that privacy is central to your trust in erangel. This notice explains what information we collect, who has access to it, how long we retain it, and what rights you have regarding your personal data. We encourage you to read this document carefully, as by using erangel you consent to our collection and processing practices as described here.
What we collect on erangel
When you open an account on erangel, we collect your full name, date of birth, national identity number or passport details, and residential address. We also record your email address and phone number, which we use for account authentication, support communications, and transaction notifications. If you deposit funds, we retain a record of your payment method — whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account — along with transaction timestamps and amounts. We do not store full payment credentials; our payment processors handle sensitive card or account details under their own security protocols.
We collect your transaction history, including deposits, withdrawals, and game activity, to monitor for fraud and ensure compliance with local regulations. Our systems also log your IP address, device information, and browser type for security and troubleshooting purposes. If you contact our support team, we keep records of your communications to track resolution of your requests and improve our service quality.
Automated processing and account screening
We screen all transactions, particularly withdrawals, using automated risk models. If a withdrawal request appears unusual relative to your account history, we may pause it pending manual review to prevent fraud and money-laundering.
How we use your data on erangel
Our primary use of your personal data is to verify your identity through KYC (Know Your Customer) procedures, which are required by law in most jurisdictions. We use your information to process your deposits and withdrawals, generate transaction statements, and track your account balance. We analyse your gameplay and betting patterns to detect problem gambling indicators and suspicious activity that may indicate fraud or regulatory breach.
We share your data with our payment processors — including the operators of mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our banking partners for online payment, e-wallet, mobile banking, and local payment virtual accounts — only to the extent necessary to complete your transactions. We may also share aggregated, anonymised data with our compliance officers and external auditors to fulfil regulatory obligations.
Data retention and your rights on erangel
We retain your personal data for as long as your account is active, plus a retention period required by anti-money-laundering law — typically several years after account closure. You have the right to request access to your personal data, to correct inaccuracies, and to request deletion where local law allows. To exercise these rights, contact our support team with your account details and a clear description of your request. We will respond within standard business days.
Our erangel cookie and security practices
We use cookies and similar tracking technologies to remember your login session, store your preferences, and measure how you use erangel. Our cookies help us detect fraud and improve our platform's performance. You can manage cookie preferences in your browser settings; however, disabling cookies may affect your ability to use certain erangel features, such as account login and transaction history retrieval.
We employ industry-standard encryption (SSL/TLS) to protect data in transit between your device and our servers. Our infrastructure includes firewalls, access controls, and regular security audits. However, no system is completely secure; we cannot guarantee absolute protection against all threats. If we detect a data breach, we will notify affected users and relevant authorities within the timeframes required by law.
Changes and contact
We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. Material changes will be notified to you via email or a prominent notice on erangel. Your continued use of our platform after such notice constitutes acceptance of the updated policy.
If you have questions about how we handle your personal data, or if you wish to exercise your data rights, please contact our privacy team through the support form on erangel. We undertake to respond to all enquiries promptly. Our services are available only where local law permits; if you reside in a jurisdiction where data protection law restricts our processing practices, we may not be able to provide full access to erangel.